HP off campus drive for Freshers 2020| 2019 Batch

About the Company: The Hewlett-Packard Company or Hewlett-Packard was an American multinational information technology company headquartered in Palo Alto, California.

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Job Role: L1 Global Technical Support Executive

Domain: IT Hardware and Technical Support, Voice Process

Shift: Rotational Shifts/Night Shifts

Company: HP (Hewlett Packard)

Number of Position: Multiple

Work location: Bengaluru/ Bangalore

Pay roll: Artech Infosystems

Required Experience: 0 to 3 years

Salary: 2.91 Lakhs P.A (291600

Other benefits: Shift Allowances + Cab Facilities + Incentives

Applicable Qualification:

• Graduate: Any (BE/B.tech, Bsc, BCA, Bcom)
• Post Graduate: Any (MCA, Mtech)
• Year of Passed Out:2018,2019 and 2020 Only
• Any Percentage, even backlogs candidates can also apply

Job Description

Resolving technical issues (hardware and OS) from incoming internal or external businesses and end-user contacts and active notification systems

# Excellent customer service support for global customers during a single conversation

# End users to avoid or minimize problems occurring

Adding Case Resolution to Knowledge Management System

Regarding service, product, technical, and customer relationships on topics such as features, specifications, and repairs on current and discontinued products, parts, and options based on customer eligibility (warranty through mission critical)

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